Document IT


Strategy management

define and manage your strategy

Owner: Service Strategy Manager

  1. Assess your services
  2. Define vision
  3. Define mission
  4. Define values
  5. Define goals
  6. Execute it


  • Service assessment
  • Business Plan
  • Strategy Plan
  • Action Plan


Assess services

Assessed services (%)
Missing assesses (#)
Service strategy (%)
Assessed services in time (%)
Average time to assess

Balanced scorecard

Covered service (%)
Track able targets (%)
Measurable targets (%)
Plans up to date (%)
Planned actions (#)


Fulfilled targets in time (%)
Running planned targets (%)
Corrective actions (#)
Partial targets keep time (%)
Average time to fulfill target

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