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Portfolio management

manage porftolio of services

Owner: Service Portfolio Manager

  1. Define/Analyze new/changed Services
  2. Approve new/changed
  3. Portfolio Review

Outputs

  • Change proposal
  • Service charter
  • Service model
  • Service Portfolio Review Report







Metrics

Define/Analyze new/changed Services

Analyzed services (%)
Missing analysis (#)
Service vision (%)
Analyzed services in time (%)
Average time to analyze

Approve new/changed

Approved services (%)
Returned approvals (#)
Filled inputs properly (%)
Plans up to date (%)
Planned actions (#)

Portfolio Review

Fulfilled targets in time (%)
Positive progress (%)
Corrective actions (#)
Partial targets keep time (%)
Average time to review

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