Functions
key metrics
Avg.reqst.fulfillment |
8 |
WH |
Avg.inc.resolution |
26 |
WH |
Avg.Chng.Req.TTM |
86 |
WD |
| |
|
|
| |
|
|
| WH (working hours), WD (working days) |
|
|
|
|
|
|
|
|
|
Operations key metrics
Avg.evnt.escalation |
15 |
min. |
Avg.inc.resolution |
26 |
WH |
Avg.req.resolution |
23 |
WH |
Avg.problem.res. |
67 |
WD |
Avg.acc.req.res. |
5 |
WD |
| WH (working hours), WD (working days) |
|
|
|
|
|
|
|
|
|
Transition key metrics
Avg.Chng.Req.TTM
|
86 |
WD |
CD coverage
|
96 |
% |
Release reliability
|
99 |
% |
Test.scen.success |
97 |
% |
Test.eval. |
86 |
% |
Know.Base validity |
96 |
% |
| WH (working hours), WD
(working days) |
|
|
|
|
|
|
|
|
|
Design
key metrics
Catalogue validity
|
98 |
% |
Avg.availability
|
99 |
% |
Capacity incidents
|
0 |
# |
SCM
|
97 |
% |
Security incidents
|
0 |
# |
Supplier fulfillment
|
97 |
% |
| WH (working hours), WD
(working days) |
|
|
|
|
|
|
|
|
|
Strategy
key metrics
Strategy updated
|
100 |
% |
Portfolio managed
|
96 |
% |
Finance fulfillment
|
99 |
% |
Demand in time
|
97 |
% |
Relationships eval.
|
86 |
% |
PMO managed
|
96 |
% |
| WH (working hours), WD
(working days) |
|
|
|
|
|
|
|
|
|
| Improvement |
|
|
|
|
|
|
|
|
___ 
